Kiwibank
4.3 out of 5 stars.
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Customer Service Representative hourly salaries in New Zealand at Kiwibank

Job Title
Location
Average salary
$30.00 per hour
10%
Above national average
Average $30.00
Low $15.00
High $45.00

Salary estimated from 22 employees, users, and past and present job advertisements on Indeed in the past 36 months.

Compare all Customer Service Representative salaries in New Zealand

Reviews about Pay & Benefits for Customer Service Representative in Kiwibank

Absolutely loved working for Kiwibank

The company is awesome to work for. They really care about their employees. Lots of employee benefits, and competitions between branches. Lots of support available if needed. Only left the job as I moved to live in Australia.
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Great work, life balance

Kiwibank is a great place to enter into the financial sector. A typical day work as a CSR will be fast paced and requires excellent time management skills. You may struggle to grown within the company as internal opportunities are sadly based on "who you know" Jobs at Kiwibank are secure. Sadly this may be due to the high staff turnover. Kiwibank's salary is performance based but does not compete with competitors.

Pros

Job Security.

Cons

No free time to breath, performance based salary with low rewards for high achievers.
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Beehive like

My daily work is great, being able to communicate and help people. My job is to answer questions and make their banking experience easier, better and cheaper, providing a tailor made solution for problems. Co-workers are a good mix and good to work with, even if they are younger than I am. Management is management. My direct team leader is a star. Hardest part of the job is providing solutions to angry customers that have to wait 40min plus in the queues because management don't want to help providing more staff to cope with the workload during the night shift. Queues overload, as on average only 7 staff to man the call centre with queues of 80 to over 150 waiting. Most enjoyable part is touching peoples daily life , helping the people making changes to get maximum benefits by saving time, saving money and making banking easy and a pleasure.

Pros

Helping customers being a human and not a computer/robot.

Cons

currently working night shift with almost no chance of changing although promised.
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How much does a Customer Service Representative make at Kiwibank in New Zealand?

Average Kiwibank Customer Service Representative hourly pay in New Zealand is approximately $30.00, which is 10% above the national average.

Salary information comes from 22 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months.

Please note that all salary figures are approximations based upon third party submissions to Indeed. These figures are given to the Indeed users for the purpose of generalised comparison only. Minimum wage may differ by jurisdiction and you should consult the employer for actual salary figures.

  • Kiwibank
  • Salaries
  • Customer Service Representative