Kiwibank
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Kiwibank Customer Service Representative hourly salaries in New Zealand

Salary estimated from 24 employees, users, and past and present job advertisements on Indeed in the past 36 months.
Job openings matching Customer Service Representative in Kiwibank
Wellington City, Wellington
Our work environment is safe, accessible, and representative of our customers and communities. Embracing ever growing technology enablement, you will empower…
11 days ago
Auckland City, Auckland
Our work environment is safe, accessible, and representative of our customers and communities. Do you have a continuous improvement lens & a passion for…
11 days ago
Auckland City, Auckland
Our work environment is safe, accessible, and representative of our customers and communities. As New Zealand's largest homegrown (and owned) bank, we strive to…
11 days ago
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Reviews about Pay & Benefits for Customer Service Representative in Kiwibank
5.0
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Absolutely loved working for Kiwibank
The company is awesome to work for. They really care about their employees. Lots of employee benefits, and competitions between branches. Lots of support available if needed. Only left the job as I moved to live in Australia.
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4.0
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Great work, life balance
Kiwibank is a great place to enter into the financial sector. A typical day work as a CSR will be fast paced and requires excellent time management skills. You may struggle to grown within the company as internal opportunities are sadly based on "who you know" Jobs at Kiwibank are secure. Sadly this may be due to the high staff turnover. Kiwibank's salary is performance based but does not compete with competitors.
Pros
Job Security.
Cons
No free time to breath, performance based salary with low rewards for high achievers.
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3.0
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Beehive like
My daily work is great, being able to communicate and help people. My job is to answer questions and make their banking experience easier, better and cheaper, providing a tailor made solution for problems. Co-workers are a good mix and good to work with, even if they are younger than I am. Management is management. My direct team leader is a star. Hardest part of the job is providing solutions to angry customers that have to wait 40min plus in the queues because management don't want to help providing more staff to cope with the workload during the night shift. Queues overload, as on average only 7 staff to man the call centre with queues of 80 to over 150 waiting. Most enjoyable part is touching peoples daily life , helping the people making changes to get maximum benefits by saving time, saving money and making banking easy and a pleasure.
Pros
Helping customers being a human and not a computer/robot.
Cons
currently working night shift with almost no chance of changing although promised.
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How much does a Customer Service Representative make at Kiwibank in New Zealand?
Average Kiwibank Customer Service Representative hourly pay in New Zealand is approximately $30.00, which is 20% above the national average.
Salary information comes from 24 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months.
Please note that all salary figures are approximations based upon third party submissions to Indeed. These figures are given to the Indeed users for the purpose of generalised comparison only. Minimum wage may differ by jurisdiction and you should consult the employer for actual salary figures.