Ministry of Business, Innovation and Employment Employee Reviews
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A typical day included assessing applications of people either applying for a visa for the first time, re-applying to renew their current visa or applying for a visa in a different category. You are communicating through phone calls or emails, to applicants, advisers, lawyers and employers. It gets tricky to manage a caseload when several priorities demand your attention. Also makes it difficult when management require you to attend multiple, hour long meetings each week (I’m not kidding - the meetings are endless and often pointless), as well as complete modules (ranging from interesting topics to not so interesting topics, with some taking over an hour to complete)... and still expect you to somehow stay on top of your caseload. The hardest part of the job was declining applications, especially when it was a family. The most enjoyable part of the job was being able to speak with clients, who would start off the call defensive and nervous and end the call laughing and friendly. Dealing with government orgs can be scary, so I enjoyed being able to put clients at ease. They say the people make the workplace, and while I had some wonderful, inspiring colleagues - poor management is what led me to find new employment.
Flexible start times, close to public transport, stable employment during COVID
Management expecting you to pull extra hours of the day out of where the sun don’t shine
It was a great place to work, great length of training get heaps of encouragement, with a great building environment, friendly and welcoming staff, learn more about the role and how it works to improve but cost time and money too.
Some free lunches and morning tea.
Normal working hours 8 a day
Very busy and it's hard to catch up. It's hard to understand the goals and organisation objectives. Set up too many priories at one time and too many projects and not follow through. it's not a friend and family workplace culture. I enjoyed my work and the tasks that I perform every day.
I loved my time at MBIE. They gave plenty of opportunities to grow and develop. They would give feedback and always there to support me. Management were amazing as they were very flexible and gave time off when needed. Great work life/home life balance. Would definitely recommend working here.
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Data input and update each clients personal details. Added new companies to the register and help them to set up companies online. Take inbound calls to assist with online application. I have learned to be more quick and efficient. The hardest part was the amount of calls that were waiting. I worked with a good team which were full of support and had great ideas to help make the job stress free.
Good hours and good pay
in patient clients
My role was to answer phone calls and answer emails to support electrical workers renewing their licences. How to adapt to a new environment quickly, pick up new systems on the spot and to be able to listen and advise a range of different people via verbal and non verbal systems. I had a team leader who was very supportive and senior members who were always willing to bounce information through. The work place culture has enabled me to leave with life long friendships after a very short time. Great people to work with. Hardest part was learning new I formation on the spot and being able to deliver this to clients. Best part was the people.
Dress up days
As an employer, primarily concerned with "correct Processes" instead of helping clients/customers or caring for employees. No consideration paid to effort, skill, or knowledge. Fellow employees were awesome, and employee culture is amazing. Hardest part of the job is inability to help clients due to the extreme disconnection between MBIE offices and bureaucracy. The benefits were pretty good though.
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