Contact Centre Consultant (Former Employee) – North Island – 7 March 2018
Staff tenure is very long - a lot of people have been there for a long time. Some people like the job security, but over the last seven years the government has been restructuring the Public Service. That has led to people facing redundancy.
Good working conditions
Some staff are bored and demotivated, which is bad for everyone
Collection Officer/Bailiff for District Court (Former Employee) – Auckland City, Auckland – 5 September 2017
As a collections agent/bailiff, work was never dull and there was always job security. There was a need for compassion for the department's "clients" but also a requirement to come to a successful conclusion for both parties
learned how to be calm in hostile situations learned fines process as well as collection Management at the Ministry of Justice is very approachable workplace culture is awesome easy interaction with people and able to build rapport with each and every member of the call centre hardest part of the job is when customers do not understand or not willing to understand the process enjoyable part of the job - every call comes with a new challenge
The hectic day starts with court schedule preparation. Case filing, case managment, arrest lists and bails are all part of a days work. The team is supportive enough and days do fly by due to the ever changing nature of different cases.
on a day to day basis I answer phones, set up meetings, file folders, email staff/management, updating roster. I came out of this job with great learning experiences and many skills,due to previous studies i learnt a great deal around computing and internet/Microsoft programmes but working for the ministry boosted and enhance more of my skilled capability. My team were always a joy to work with i believe a company can only exceed if your workers are always happy and that was exactly what the atmosphere was. The hardest part of the job was just really being seated all day and not being very proactive due to high computing (email,files) needs. the most enjoyable part was always getting the job done and beyond the companies expectations.
Court Registry Officer (Current Employee) – Whangarei - New Zealand – 7 April 2016
I have worked within this organisation for over 15 years and have seen many changes. This organisation gives you the opportunity to be able to cross train. Very high pressured and stressful work environment driven by KPI's and short and long term goals.
Good place to work. good salary Good environment , with excellent people and friends. Handy to home and the gym. The ministry of justice fines and collections is currently under restructure , I believe and trust the ministry of their decision as it happened to other ministry department last year and its time for me to move on.
Great team player, willing to work any hours required. I have learnt to quickly adept to whatever work environment I am in, I work well under pressure, have excellent research potential, and learn very quickly.
Registry Officer Collections (Liaison Officer) (Former Employee) – Auckland, New Zealand – 2 February 2016
Working at the Ministry of Justice Fines Collections Department was a very challenging experience. My job involved preparing daily warrants for our bailiffs to action, issueing and printing Warrant to Seize Property, taking the next action on returned Warrants, assigning Warrant to Arrest, dealing with customers over the counter who have had their vehicles seized or clamped by our bailiffs, setting up time payment arrangements, dealing with customers who have Court Imposed fines, arranging police assistance for our bailiffs when needed. The job is very challenging and can be very demanding at times, but having to work in a great and supportive team made my job alot easier. The hardest part of the job would be sometimes having to deal with aggresive and abusive customers, but the most enjoyable part of the job, is having to help customers who are struggling to pay their fines by setting up time payment arrangements with them.
"Court Registry Officer" - duties (Current Employee) – Manukau City, N – 9 June 2015
I Enjoy working for the Ministry of Justice. I have been here for almost 13 years. Staff are friendly and its a stable job. Most enjoyable part of my job is being able to help out the customer. I enjoy meeting people everyday.
I am looking to move to Australia with my Family but need to secure a job in Australia before moving over.
As a government service this is one of the most busiest Government Services in New Zealand on a daily basis, a recommended service to be employed with
Team Leader, Criminal Jurisdiction (Former Employee) – Rotorua, New Zealand – 24 March 2015
My typical day at work was dealing with customers requests and inquiries for the full 8 hours 5 days a week, as well as factor in if you are rostered on a Saturday. I learnt to value all my customers and support your co-workers. My managers were the most supportive and amazing leaders which I respected during the 15 years of service. My co-workers were hard-working, dedicated, committed and knowledgeable and as much experience as I had. The hardest part of the job was me resigning and moving to Australia. The most enjoyable part of the job was everything, the business of the entire operation, dealing with the sheer numbers of people in one given day, providing the best service you could give, results.
Refreshing & Exciting. I learnt more about Election Staff, Polling places and the Voting process. The Co-workers are Great, helpful and consistently courteous. The hardest part of the job is assisting people who are unprepared to vote and that may be moody when they do come to vote.
The most enjoyable part of the job is doing the job professionally.
Productive, no 2 days were the same and my colleagues and management made it easier to come to work
Collections Registry Officer/Customer Service (Former Employee) – Manukau, Auckland – 28 September 2014
Typical day at work would involve great team bonding at the same time getting the required work done. Having an awesome team allowed us to never have a dull moment at work, we could laugh at each other's errors and then solve them together as a team. Hardest part of the day would be, having to do our jobs and the outcome not being to that of what the customer had to do but we were restricted by legislation to do anything else.
Overall it was a great Job and working amongst such a diverse range of People. Each day was different so you never knew what to expect. Learning while in this Job has shown and was able to achieve my path in success.
Administration Support (Former Employee) – Wellington, N – 11 August 2014
I was enjoying myself working together with the co-workers. I felt really comfortable and happy when I first entered the workplace - Awesome Place. I have learnt a lot of things such as filing, communication skills, photocopying and other jobs required. I cannot record any hard part of the job. It was brilliant working with the Wellington Legal Aid team (Ministry of Justice).