Days were pretty routine given the job. Depending on were in the facility you worked, your day could be moderately busy to extremely frustrating and dangerous.
I learned fast that experience counts for a lot and size doesn't always matter, that rules are in place to keep people safe and asking for help is important when you need it.
Management was different depending on who you worked under. My manager was very supportive and happy to back his staff when needed and support them moving forward if they were helping themselves.
Most staff members became close friends but whether close friends or not everybody was there for you when needed. Staff would always have your safety and well-being in mind.
The hardest part of the job was working with constant staff shortages. This caused problems for staff and prisoners, and most problems for prisoners became problems for staff, but this is where experience, management support and team culture would hopefully front up.
Helping those that want to be helped and who want to change. Everybody deserves a chance, it's just very important not to become complacent, seeing your work mates happy and safe and enjoying their job.
Training at work during lunch breaks, being part of a close knit team.
Riots, staff assaults and staff shortages.