A typical day as an emergency call communicator would involve receiving emergency & traffic complaint calls from the public.
You learned to be patient while trying to help the caller & you also learned to ensure that you communicate effectively not only over the phone to the callers but also to & with your work colleagues.
A strong & successful workplace requires a fully supportive management team which was what we had at Police Northcomms (based in Auckland.)
The workplace culture was vibrant & diverse with many people of different ethnic backgrounds working at Northcomms. You were constantly encouraged to treat everyone with respect regardless of their race, gender, sexuality etc which
The hardest part of the job was learning to deal with different scenarios which weren't covered in training.
The best part of the job was knowing that you contributed to trying to help a member of the public with their predicament, successfully or not & the thanks you receive for the work the organisation does as a whole.
Helping members of the community
Having to work different rosters