A typical day at work would involve setting up the team for the day ahead with a team brief which will inform staff of forecast mail volumes and any other relevant information followed by a quick set of pre work stretches. My job was to match resource to volume of mail in the required areas and keeping my operations leader informed of progress through out the shift. I would collect data every hour as well as making sure the mail was flowing through the area's to meet daily target times. With the data collected I would then determine the productivity of each work area and provide feedback to the staff. At the end of the shift I would then compose a report of volumes and productivity with any important notes and send it to all relevant members of my team.
In my time in this position, I learned how to build and maintain relationships with a vast spectrum of people and keep them engaged in the workplace. People management, reporting, problem solving, and computer skills were all gained in my time in this position.
Sometimes, under pressure and nearing our cut off times would be challenging if the volume of mail was perceived as being greater than the resources required to meet target and some hard decisions always had to be made.
The most enjoyable part would have to be the all of the lovely people i worked with as well as walking out of the building with the satisfaction of a job well done.
working across 3 shifts with short notice of change