They want to do right but appear not to know how
Overall they are sincere hardworking people. The challenges they face are not trivial. They live in a hugely competitive world. As usual with most big corporations, the corporate people tend to be thinkers and planners. The operational people (plant level) tend to be those with a bias for doing and acting quickly. The plant level is fast-paced due to end-to-end, connected, continuous processing. There is little tolerance for waiting when anything breaks. Hold on to your hat at the plant level.