Qantas Airways is a multicultural and diverse place to work. In terms of managerial support, they are an amazing bunch that do try their best to assist you when you are having problems. Every day is different and it does require a lot of resilience and patience. You will have those days.
I cannot fault the amount of preparation that goes into training inductions and the amount of knowledge you do receive. I have learnt lifelong skills with Qantas, in terms of personal skills and interacting with customers. Something that i will implement in further careers.
It is very difficult in terms of the hours and shifts. The hours are quite reasonable, however, they do take their toll as you do feel like you miss out on life. A lot of flexibility is needed in this role as the hours constantly change. eg. 0500-1330 for three days, and then 1300-2130 the next three days.