Qantas Employee Reviews

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3.0
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Diverse and challenging
Consultant (Former Employee) –  Auckland City, Auckland19 March 2019
Qantas Airways is a multicultural and diverse place to work. In terms of managerial support, they are an amazing bunch that do try their best to assist you when you are having problems. Every day is different and it does require a lot of resilience and patience. You will have those days.

I cannot fault the amount of preparation that goes into training inductions and the amount of knowledge you do receive. I have learnt lifelong skills with Qantas, in terms of personal skills and interacting with customers. Something that i will implement in further careers.

It is very difficult in terms of the hours and shifts. The hours are quite reasonable, however, they do take their toll as you do feel like you miss out on life. A lot of flexibility is needed in this role as the hours constantly change. eg. 0500-1330 for three days, and then 1300-2130 the next three days.
Cons
Shift work, Pay
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3.0
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Great experience.
Flight attendant (cabin crew) (Former Employee) –  auckland, new zealand25 February 2019
Work for 2 years as a flight attendant and loved every moment of it. it is a bit of a lonely life but if you are used to it and dont mind meeting new people every day then this is the job for you.
Pros
free travel
Cons
shift work
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4.0
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Training - On Job training
Team Coach (Current Employee) –  Auckland City, Auckland4 December 2018
A Good place to work at if and when you have full knowledge of a Consultants Job. Book knowledge being the basic requirement and the follow up on floor has more knowledge to be gained.
Pros
None
Cons
Unavoidable hours
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4.0
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Really great company to work for.
Contact Centre Supervisor (Former Employee) –  Auckland CBD, Auckland7 March 2018
Shifts start and finish times are realistic.
Management is rally good - fair and objective.
Good workplace environment and good culture.
The pressure of call volumes is probably the hardest part of the job.
Coming to work every day was good (well. most days really....)
Pros
Good fringe benefits
Cons
Pay was ok but not exceptional.
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5.0
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Work place
reservation consultant (Former Employee) –  Auckland, Auckland14 August 2017
Was a really great inviroment to work in really team based and you alway felt like you could go and get help from your team members and your team leader was there to help to
Pros
Shared lunch
Cons
Management hard to get a hold of
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2.0
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Great Team Mates
Reservations Consultant (Current Employee) –  Auckland City, Auckland29 June 2017
Some stressful days others fun and relaxed. Learn a lot about what is happening around the world in different airports. The workplace culture is okay it has its days like all work places.
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4.0
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Come Fly with Qantas
Customer Services Officer (Former Employee) –  Christchurch, New Zealand7 March 2016
There really is never a typical day with Qantas due to the fact that in an airport everything can change so quickly.Also due to the varied roles that I got to experience as well.

In the International premium lounge it was typical for you to get in at 4am in the morning, quickly grab a radio and walk over to the departure gates lounge, quickly check that everything was in place, if not straighten or fix it then check on the kitchen staff member.
Walk to the reception area then print out the daily flight schedule and check any special requests. Complete any tasks that were required before opening the lounge doors normally to a queue outside.
Check everyone's boarding passes and that they were entitled to be in the lounge, reprint boarding passes if they have changed or the guest requested a change on the current flight or any connecting flights. Fulfill any requests by the customers, answer any questions and keep in contact with the Duty Manager for the airline to ensure a smooth boarding and on time departure. Deal with any delays by keeping the customers informed then once all flights had departed close down the lounge and ensure it was left tidy for the afternoon shift.

I learned a huge amount about the airline business and keeping cool under pressure as customers like to take advance of the company when you give the impression you are not 100% sure. I also learnt that when people are out of their comfort zone they can turn quite aggressive.

I only had a small group of co-workers majority of us got on really well and helped each other out as much as possible
  more... and we really respected each other. I met one of my best friends from working for Qantas.

The hardest part is dealing with the customers that missed their flights or didn't get where they wanted to sit on the plane.

The most enjoyable was all the fantastic benefits involved with working for an airline and the people you meet and share stories with.
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Pros
Cheap travel and accommodation anywhere in the world
Cons
The verbal abuse from frustrated customers
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5.0
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Fun to work having great challenges daily
Customer Service Manager (Former Employee) –  Auckland New Zealand1 June 2014
Working with Jetconnect has been fun working with a great team. i have learnt great skills and willing to learn more, management has been very supportive, there is no hard part of this job as we follow procedures and all tools are the to use, the most enjoyable part of the job is watching customers walking away having a great experience on a flight.
Pros
meeting new people daily
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