Qantas Employee Reviews
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Qantas Airways has a mixture of different cultures which make the work environment diverse in culture. Australia based company, Auckland are the hub or main centre providing customer services to clients worldwide. Shift work can restrict an employee from making future plans if they don't align with company structure at times. Making life long friends with colleagues within the company who supported eachother wherever possible.
Qantas Airways is a multicultural and diverse place to work. In terms of managerial support, they are an amazing bunch that do try their best to assist you when you are having problems. Every day is different and it does require a lot of resilience and patience. You will have those days. I cannot fault the amount of preparation that goes into training inductions and the amount of knowledge you do receive. I have learnt lifelong skills with Qantas, in terms of personal skills and interacting with customers. Something that i will implement in further careers. It is very difficult in terms of the hours and shifts. The hours are quite reasonable, however, they do take their toll as you do feel like you miss out on life. A lot of flexibility is needed in this role as the hours constantly change. eg. 0500-1330 for three days, and then 1300-2130 the next three days.
Shift work, Pay
Shifts start and finish times are realistic. Management is rally good - fair and objective. Good workplace environment and good culture. The pressure of call volumes is probably the hardest part of the job. Coming to work every day was good (well. most days really....)
Good fringe benefits
Pay was ok but not exceptional.
There really is never a typical day with Qantas due to the fact that in an airport everything can change so quickly.Also due to the varied roles that I got to experience as well. In the International premium lounge it was typical for you to get in at 4am in the morning, quickly grab a radio and walk over to the departure gates lounge, quickly check that everything was in place, if not straighten or fix it then check on the kitchen staff member. Walk to the reception area then print out the daily flight schedule and check any special requests. Complete any tasks that were required before opening the lounge doors normally to a queue outside. Check everyone's boarding passes and that they were entitled to be in the lounge, reprint boarding passes if they have changed or the guest requested a change on the current flight or any connecting flights. Fulfill any requests by the customers, answer any questions and keep in contact with the Duty Manager for the airline to ensure a smooth boarding and on time departure. Deal with any delays by keeping the customers informed then once all flights had departed close down the lounge and ensure it was left tidy for the afternoon shift. I learned a huge amount about the airline business and keeping cool under pressure as customers like to take advance of the company when you give the impression you are not 100% sure. I also learnt that when people are out of their comfort zone they can turn quite aggressive. I only had a small group of co-workers majority of us got on really well and helped each other out as much as possible - more...
Cheap travel and accommodation anywhere in the world
The verbal abuse from frustrated customers
Working with Jetconnect has been fun working with a great team. i have learnt great skills and willing to learn more, management has been very supportive, there is no hard part of this job as we follow procedures and all tools are the to use, the most enjoyable part of the job is watching customers walking away having a great experience on a flight.
meeting new people daily
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