Was really good working at Red Rat because there was a very friendly environment and very nice people that work there. I learnt different ways of interacting with customers. The management was really good, she wasn't too bossy or grumpy. My co-workers were really nice and helpful to me. The hardest part of the job is talking to people who call because sometimes i am unsure of what they are saying. The most enjoyable part of the job is getting to know your team and working with them.