Smith & Smith
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Smith & Smith Employee Review

Great people culture

4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
30 January 2017
Daily expectation is reviewing customer feedback, demand management, workforce deployment.
Review of performance data and understand gaps and opportunities.

Understanding business trends and challenging results.look for improvements by networking colleges across business.

Coaching and influencing of reports.
Ratings by category
3.0
Work/Life Balance
4.0
Salary/Benefits
3.0
Job Security/Advancement
4.0
Management
4.0
Culture
Pros
Freedom to trial business opportunities
Cons
Work life balance was not that good
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5.0
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10 March 2020
Customer Service Representative (Former Employee) - Auckland City, Auckland
The first 2 weeks of training at Smith & Smith were quite challenging. There was a lot of information that we needed to learn. Going live on the phones was a thrilling experience. However, there were always people around that you could ask for help. Everyone at Smith & Smith is friendly and it feels like you're working with family.
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5.0
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6 December 2019
Customer Service Representative (Former Employee) - Whangarei, Northland
Worked at smith and smith in Whangarei New Zealand and it was the best job I ever had, it was the team that made it a great job, our boss would regularly buy us lunch or do BBQ’s for lunch, morning tea inscentives and we had Christmas bonuses, and it was always a happy place to work even if we had massively busy days, as it was one of the busiest workshops in the county.
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1.0
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5 June 2017
Technician (Former Employee) - North Shore, Auckland
No respect for work life balance, understaffed and expect their staff to bend over backwards every single day without reward.

Toxic cliquey atmosphere and management out to get everyone.

Fussy about every aspect of the job. Treat grown adults like children with a "do as you're told or go somewhere else" attitude. Honestly do go somewhere else this place sucks.
Pros
Going home (eventually)
Cons
Everything
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