Job involved answering incoming calls from residential customers, resolving billing issues and up selling to other spark products and services. I learned the art of adjusted your personality to meet your clients. I felt under appreciated by direct management which played a part in the decision to seek other opportunities. Due to poor management the culture was becoming less engaged as my people were finding employment elsewhere. The hardest part of the job was not feeling valued especially when you are a high achiever. I did however enjoy the sales conversations and meeting new people.
With Monday and Friday in Wellington, and Tuesday thru Thursday in Auckland as the on site face of Spark, was full on. As well as the normal PM functions the role included: - Providing Spark work safe requirements to subcontractors -Chairing daily early morning tool box meetings and reporting on these meetings to a large stakeholder audience -finding solutions to unusual problems caused by the customer environment, the complexity of the solution and a myriad of political issues - turned around the work place culture to become a collaborative supportive team -keeping the team focused on achieving the outcome as requirements and priorities changed. -Completing the work and the feedback from all parties of the value I added.