Specsavers Employee Review
Team was wonderful but management created a toxic culture.
I enjoyed working with the customers, although as with all retail jobs, customer service can be very draining sometimes. The hardest part of the job was trying to juggle too many things as our store was understaffed and our management refused to hire more staff. Our director also had a really bad habit of disappearing from the store when she was supposed to be working with no notice or explanation. Hence we would have four staff running the store on days when we really needed 6 or 7 which is really exhausting, particularly as our management did not appreciate it or value the hard work we were doing. Our store went from being 2nd in NZ for our team culture and customer service, to be one of the bottom performing stores in less then a year due to our director and store manager basically running the store into the ground. Overall a good company, but because each store is franchised there is no consistency between them and unfortunately The Base store has been ruined by toxic management. The staff in our store were being paid <$8 less an hour then what head office was recommending and what other stores where paying their staff members.
Ratings by category
good staff discounts, nice stores
toxic management, underpaid, undervalued, micromanaged, favouritism
Working as an optical assistant is not what I expected it to be, there is lots to learn about not just placing a pair of frames on a customer. There is testing of the eyes and the health care side of things. The hardest part of my job would be that there were always questions that I could not answer so the customer would have to wait for the optometrist, but in that case I was learning new things all the time. The most enjoyable part of my job was the people I worked with and the satisfaction of customers leaving happy.
I learnt a lot while working at Specsavers, one thing being how good I can be a some things. My confidence definitely grew, which was not a bad thing. I felt really good about working for such a great company. The director of the store was fantastic and despite some problems with the store manager, the boss was supportive and helped us through it. I loved working with the team and going out for social dinners together. The customers at our store were usually very nice people who made my job easy.
Had to relocate and leave