Great hourly pay with poor management and training
Tier 1 Technical Support (Former Employee) – Garden Grove, CA – 4 April 2019
I was a Tier 1 technical support agent. The pay was great, the people were great but management could use a lot of work and experience though. These youngsters thought they ran the place. Hardly anyone was available to lend a helping hand, and when they did, they acted as if they were bothered. As the months went by, they added more responsibilities to you, but the pay raises never came. Training was way too brief. You had to learn pretty much as you received each call. The software they use is outdated, and each time IT made any updates, it would create bugs and glitches in the company and also with the equipment installed on the commercial trucks. Drivers were irritated, annoyed. Companies were put in violation of DOT policies simply because our system was not up to par. Parking was also a bit crazy, you had to park on the street or on the other building across.
Hourly Pay, co-workers
Management, software, faulty equipment, tiny break room, no parking in the complex