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The Cotton On Group Employee Reviews for Retail Sales Associate
Retail Sales Associate27 reviews
New Zealand27 reviews
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Typical day at work would entail 8-9 hour shift. Primarily cashier work, dressing room work, racking clothes and putting out new stock. Learned how to further develop time management and communication skills, as well as problem solving. Management overall pleasant to work with. Listened to employee needs and requests and lenient on things such as water breaks, bathroom breaks, etc. However also firm and assertive. Hardest part of job was dealing with problematic, rude or unreasonable customers. However overall good work experience and did not encounter many customers that were too unreasonable. Most enjoyable part of the job was getting to know and hold conversations with the customers and serve customers needs and satisfy desires.
Long hours on slow days
organised fun day being set by our management. Making sure all our tasks are done for the day, meeting new people everyday and most enjoyable helping customers, and getting great feedback from them about our world class experience.
discounts amazing great work environment, awesome staff
not enough hours
On a typical day of work there would be customers continuously in the store, so we would attend them by giving them the right size of clothing or help them out in the changing rooms. The tidying of the area of the store that we were assigned to was required and was constantly kept clean. The environment of this workplace was very enjoyable and pleasant as all the other workers were very friendly, and would always be willing to help each other out. I have learned to be very patient in any kind of situation as we would have to interact with each customer in a different way. The most enjoyable part of the job was the accepting members of the workplace and the satisfaction of being able to please the customers with their purchase.
Overall the Cotton On Brand is a awesome work place. You are always busy and there is always something to do in the shop. You need to be very versatile and need to be able to do many activities such as cleaning the store, till sales, customer service, stocking the shop, visual merchandise.
Staff Discounts, Christmas food presents
Not allowing enough time to close store
Customer service. Alone in the store 4 or more hours before the next person comes in. learnt how to manage and run the store, how to work and create a positive atmosphere and work well with the team. I felt like I was working harder then needed and never got any gratitude.
I have always wanted to work in retail as I am highly into fashion. I was given this opportunity as a position was available for a Retail Assistant. Enjoyed the employers company etc and enjoyed working in this fun environment of customer service.
Engaging with customers offering style advice etc
Cares little about their employees. Is happy to have part-timers managing shifts and other part-timers for the same salary. Used to have a time and a quarter wage on Sundays, but suddenly after years revoked that. Company is extremely unorganised especially in its delegation of tasks. No employee not on salary can expect to get a consistent number of hours because the company hires more staff than hours they have to give, in order to have backup staff, who most of the time only get 3 hours a fortnight. A true example of maximising company profits, minimising employee benefits. The only benefit is the 50% off merchandise discount, limited to 20 items a month for part-timers, however this is not given without some benefit to the company, the discount means that employees will buy the products, putting money in their pockets and wear the clothes to work therefore promoting the brand to customers. The company attempts to promote a series of values to its employees, none of which are actually demonstrated by the brand.