Our day would start with checking our emails and airline queues, actioning urgent requests and of course the most important part was the face to face contact with our customers.
I learnt how to cope with pressure and deadlines and also how to defuse potentially volatile situations with customers.
We were a dedicated team who were proud of our airline and this showed in our customer relationships
The hardest part would of been the pressure of a delayed or cancelled flight and having to deal with 100's of upset passengers.
The most enjoyable part was solving issues for our customers and being acknowledged for that by them..