The Emirates Group
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The Emirates Group Employee Reviews for Customer Service Representative

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Customer Service Representative1 review
New Zealand1 review
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Our day would start with checking our emails and airline queues, actioning urgent requests and of course the most important part was the face to face contact with our customers.

I learnt how to cope with pressure and deadlines and also how to defuse potentially volatile situations with customers.

We were a dedicated team who were proud of our airline and this showed in our customer relationships

The hardest part would of been the pressure of a delayed or cancelled flight and having to deal with 100's of upset passengers.

The most enjoyable part was solving issues for our customers and being acknowledged for that by them..
Subsidized travel
Extreme pressure in disrupts
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