The Emirates Group
Receive weekly updates, new jobs, and reviews

The Emirates Group Employee Reviews for Customer Service Representative

Job Title
Customer Service Representative1 review
Location
New Zealand1 review
Ratings by category
Found 1 review matching the search
See all 2,142 reviews
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Our day would start with checking our emails and airline queues, actioning urgent requests and of course the most important part was the face to face contact with our customers.

I learnt how to cope with pressure and deadlines and also how to defuse potentially volatile situations with customers.


We were a dedicated team who were proud of our airline and this showed in our customer relationships


The hardest part would of been the pressure of a delayed or cancelled flight and having to deal with 100's of upset passengers.


The most enjoyable part was solving issues for our customers and being acknowledged for that by them..
Pros
Subsidized travel
Cons
Extreme pressure in disrupts
Was this review helpful?
Rate your recent company
Share your experience to help others
We want to help you find great companies. Help us be the best!
Do these reviews help you learn more about working at The Emirates Group?