A typical day at Emirates
Senior Customer Sales & Service Agent (Former Employee) – Auckland City, Auckland – 18 November 2018
Our day would start with checking our emails and airline queues, actioning urgent requests and of course the most important part was the face to face contact with our customers.
I learnt how to cope with pressure and deadlines and also how to defuse potentially volatile situations with customers.
We were a dedicated team who were proud of our airline and this showed in our customer relationships
The hardest part would of been the pressure of a delayed or cancelled flight and having to deal with 100's of upset passengers.
The most enjoyable part was solving issues for our customers and being acknowledged for that by them..
Extreme pressure in disrupts
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