Replying to emails and phone messages. Answering all calls promptly and calling clients with the information they need about any area of TVNZ. Always being proactive in finding the correct information. Be it IT, programmes, advertising products, accounts, TV faults, complaints.. Knowing fully what TVNZ services are.
Close working relationship with management and implementing any new procedures promptly.
Being part of a team and making sure all the team have the same information to advise our clients, having fun together..
Analysing a complaint and getting the right answer for clients. . Working with a large happy variety of people and going out of my way to get resolutions which benefit the Company. Being able to handle emergencies when called for.
Staff discounts, pay increases, getting to know what everyone does in the Company.