3.9 out of 5 stars.
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Vodafone Employee Reviews

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New Zealand77 reviews

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3.6Work–Life Balance

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Customer retention

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Working in the call centre in customer retention. Wouldn’t recommend this job. Focused on upselling customers products and services they don’t actually need as a customer retention strategy rather then resolving customer issues. Rewarded employees with commissions based on this rather then the customer experience.Off shored a lot of jobs overseas resulting in a poor customer experience.
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People are great but restructures often

Company culture is great, company tries to put its people first and management (if not call centre) is great. The thing I don't like is they're not as competitive in salary and its hard to move up.


managers are very supportive


hard to get better internal roles without knowing the right people
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Loved the Manukau enviroment and culture

Initially employed as a contractor for 2 yrs and eventually moved to full time after. A member of multiple teams during my time and gained lots of experience with multiple systems and process. Lots of opportunity to grow if you prepared to do the hard yards. Most managers were awesome . No micronanaging from my experience Had the best team members who took the time to share there knowledge. Worked remotely in last team.


Team outings, Peope


A couple of dodgy managers and pay was ok
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Micro Management

Was great place to begin with and from there the micro managing from my manager L*&a started. They pay very poorly and the work is unsatisfying and very tedious
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Ongoing development and Growth

Loved working for Vodafone, I mostly enjoyed the people, culture and environment. Always a different day in the office, changes throughout the years and some great connections which I have continued to have even with people who have moved on in their careers.
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Low Morale

Lack of overall support. Terrible leadership. Poor internal processes that do not support customers, or staff. Most tech/customer services are now off shore.


You get paid fortnightly.


Low morale.
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Vodafone is a great place to work

I worked as a Service Delivery Consultant for around a year, this role was part of a career progression in the same company. This role was definitely very fast paced, had a lot of customer interactions. It definitely taught me communication skills which are valuable for any other role I going into in the future.
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This review was a position held in Christchurch not for the premium business consultant as I was previously employed as

They could’ve given me some kind of refresher but they didn’t after working for Vodafone previously for five years for the position there which still hasn’t been filled I’m glad I didn’t get the job there there seems to be some sort of racial conflict and the reason why I didn’t get the job was due to resolution conflictWhich they could’ve given me a refresher on to up skill me as I’m already aware of the Vodafone culture
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Interesting work but culture of management bullying and unhealthy competition

Poor organizational structures and arbitrary/unrealistic deadlines mean that success is always unlikely. Management (not all, but too many) then often use bullying to force the pace - e.g. expecting significant overtime at no extra pay, public humiliation if deadlines are not met, shouting at people in public - and other tactics that are effectively bullying. If you complain, then you are not a team player. Your colleagues therefore often end up working against you in order to help themselves - so competition of the unhealthy kind.
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I really enjoyed working with the people there. Their teamwork really is evident in the culture that they embodied. Fun and exciting working environment.
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culture and peeks are great

Our customer care team is very family and close nit. help and support is provided by management and staff are great. Management is very approachable. stable hours


team, managment


travel time
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good place work

very good place to work Good benefits,work life Balance flexible hours,friendly environment free Breakfast, Friday drinks can work from home some time
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Stressful work environment with no support and a 'get over it' approach.

Frustrating and stressful company to work for, with very poor internal communication and processes. There is nothing in the way of employee protection, and you are expected to sit and be abused by customers with a smile on your face.
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Personal growth

Good growth opportunities and great managers who took keen interest in my well being too. Would highly recommend Vodafone. Great benefits too.........
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Fun Workplace

Got the most improvement for making sales and the workplace had a good culture presented. Always a helpful team leader that gets you through the day. There were targets that were required to make on the day which was happening. Enjoyed being in a team where we get help and we help others that needed help.


Shared lunch was always provided


Late hours was required so the targets did get done
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Very well performance from team members

Very good place and great being in a supportive team there. Help is received by Team Members and Team Leaders. Shared lunch always provided. A Commission is received on your sales as well


Team Lubches


Hours suitable
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Great working enviroment

No day is the same Structured training's and meetings Supported by teams in your area Supportive HR teams Diversity and inclusion is a massive focus. I enjoy the culture, leading teams to over achieve and also the option for career progression.
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Good Organisation

Vodafone is a great place to work, by providing employees with flexible ways of working from different locations. It is an innovative organisation promoting technology and is always interested in their employees progress.


Work culture is great, managers are constructive and supportive. Promotes women in technology.
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Great work culture. Helpful management. Uncapped commission. Working hours. Weekends off. Friendly staff Very Close from the train station Understanding Management
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Progressive and Learning environment

Progressive and Learning environment, is the key strength where you have the liberty to learn from internal portals and switch role in your own area of interest.
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Very Positive workplace and very generous Bosses

Vodafone always put in the priority the welfare of every employees. In terms of the workplace and facilities it is all good but above all every accomplishments is recognized and awarded.


Incentives is Amazing


working hours during dawn
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Overall rating

Based on 6,487 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.6 out of 5 stars for Salary/Benefits
3.4 out of 5 stars for Job Security/Advancement
3.5 out of 5 stars for Management
3.7 out of 5 stars for Culture
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