Vodafone Employee Reviews in Auckland City, Auckland
Auckland City, Auckland36 reviews
Found 36 reviews matching the searchSee all 6,088 reviews
Indeed Featured review
The most useful review selected by Indeed
Initially employed as a contractor for 2 yrs and eventually moved to full time after. A member of multiple teams during my time and gained lots of experience with multiple systems and process. Lots of opportunity to grow if you prepared to do the hard yards. Most managers were awesome . No micronanaging from my experience Had the best team members who took the time to share there knowledge. Worked remotely in last team.
Team outings, Peope
A couple of dodgy managers and pay was ok
The job required developing new business, managing leads and acquiring new businesses. I have always been achieving targets and KPIs. I continuously achieved and exceeded my targets for more than 30 months while working for Vodafone. I learned excellent communication skills which I have acquired over the long selling experience. I can quickly establish rapport with customers and satisfy their needs and close sales. The culture of the company is great. Team environment everyone helping everyone else. The hardest part of the job is when the customer occasionally is not delivered service as promised and expected. Meeting new people every day and getting to know them is the most enjoyable part of the job. Vodafone management is great.
Good on the job training
When chorus messes up we get the blame.
Both companies were amazing to work for. Telstra Clear was a fantastic business with a real feel of unity. Everyone felt extremely valued and really felt like they had a purpose within the business. When Vodafone NZ bought the company they continued where Telstra Clear left off and after a bit of a transitional period and a slight restructure the fantastic work continued. Can't fault either company. Salary and bonus was unbelievable and there was plenty of room for progression.
A typical work day would include: Arriving at the office with a strict 8am start. Getting yourself organised and sorting out what needs to be accomplished that day. Telecommunications throughout the day and ending with an overview with your team/manager. I learned how to communicate with customers on a professional level, meeting targets by excelling in sales techniques and learning product knowledge. The hardest part of this job would have to of been dealing with unhappy customers. As for the most enjoyable part, dealing with satisfied customers.
Challenges, satisfying customers and the team
long hours, unhappy customers
Everyday is different surrounded with various challenges. Customer satisfaction has always been the priority for this job. Management is great and always there to assist you. Working with different culture has been a great experience. It was like a second home to me. I made lots of friends. You get different challenges every day which is the most enjoyable part of the job.
Health Insurance, free phone, Bonus, Good Pay
Help us improve!
Is Indeed your favorite place to learn about companies?
Apart from the odd idiot, and long term contractors just clipping their ticket, the place was amazing. Management and staff all committed and knew what they were doing.
Amazing people and such a laugh everyday
Moving location and reorganisations
I enjoy working here but I am Irish and would like to see more of my family in Ireland. the jobs is engaging and a great leaning experience. I have worked in the same team for 10 years but keep being challenged.
flexible working hours
relocation to North Shore Auckland in inconvenient
Enjoyed the casual culture allowing jeans as part of the dress code. Had the pleasure to rationalize commission schemes for the national sales team in order to deliver transparency and clarity with regards to sales performance and commission payments.
Regular celebrations, great vibe, positive atmosphere
You get to see all the cricket matches for free with a couple of beers and front row seats. Any where in NZ it is our duty to hold a glitch free cricket match. How cool is Christchurch stadium you ask me??? AMAZING, set near the hills and the serene beauty that NZ has to offer.
Vodofone in New Zealand was the first to introduce hot desking , open plan workspaces, break out areas, collaberation spaces and paperless office. This environment frees you from the cube and the org chart and allows better collaboration and working environment. I worked on a lot of new products in the enterprise and consumer space and enjoyed the poeple. Corprate communications was very good so everyone always knew what was going on , how the business was doing and what the strategy was. I would recommend this as a place to work.
Good collaborative environment
Job responsibilities include: Processing broadband & home phone service requests Providing outstanding customer service Answering billing queries by customers Ensuring all our customers are happy with the services they are getting Communicating with other Vodafone departments so customers receive minimal disruption with their services Offering native language speakers for customers who request it so proper solutions are given I also did volunteer work for other departments including technical support, provisioning and relocations in order to gain necessary skills for career development.
long wait times on the phone all day