A typical day consists of assisting customers with mobile billing and technical enquiries. I undertook a week of technical training at the beginning of the year which has given me a better understanding of how a mobile network runs, how to troubleshoot a range of phone, network and wireless internet problems.
The hardest part of the job are the shift hours, being on a twilight shift means the earliest I start is midday, and the latest I finish is midnight. Due to my technical training, most of my shifts are placed later in the day which is not ideal for me as it does impact on my personal life.
free cake once a month for birthdays, free fruit once a week, positive work environment, approachable team leaders, fairly relaxed environment
the late shifts, dealing with difficult or abusive customers can wear you down