Vodafone Employee Reviews for Customer Service Representative in Auckland City, Auckland

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5.0
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Customer Service Consultant
Customer Service Consultant - Mobile (Former Employee) –  Auckland30 September 2015
Love the people I work with and also supportive and easy to talk too or approachable managers at Vodafone. I have learnt alot and picked up skills where I can take elsewhere. Fun place and always busy from start to the beginning. Love and miss Vodafone.
Pros
Supportive Team
Cons
Leaving Vodafone
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5.0
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Helping customers do their thing better.
Customer Service Representative (Former Employee) –  Auckland, New Zealand13 March 2015
• Solving customer queries and problems, connecting them to Vodafone products and services that meet their needs.
• Complaints management and resolving.
• Exceed service and performance targets.
• Working and motivating within a fantastic fun team.
• Pushing myself to be the best that I can be within my team.
• Solving problems and taking care of people.
• Providing customers with quick answers, smart solutions and simpler ways to do things.
• Adding Value to every customer question, going the extra mile to exceed our customer expectations.
• Using Wireline tool to check Chorus’s Wholesale network, to be able to carry out submitting order directly to Chorus; Reserve PSTN numbers; Verify Address Details; Query Address information; Check Exchanges; Submit Failed Self Installs; Reschedule an OTT prior to Ready For Service (RFS) date.
• Contributing to motivate my team in what we can do to be the best.
• Feedback & Complaints Management. Investigating Details and Possible Resolutions for a Complaint.
• Basic Technical trouble-shooting for Mobile and Fixed Landline
• Using own ingenuity to be resourceful, solve problems and be inventive with our customers
Pros
Fantastic offices
Cons
None.
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5.0
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Productive and fun
Customer Service Representative (Current Employee) –  Viaduct Auckland22 March 2014
Co-workers are so cool
Learned all key tasks of the team
Employees are free to give new ideas
Pros
free snack
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3.9
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