Very busy role as I was based in an Inbound/Outbound call center servicing all types of customers and stakeholders. Working as a team achieved excellent results. Good management style with an open door policy and recognize achievements. Great team as we communicated all the time. Getting management reports done on time. Interacting with customers, stakeholders and colleagues from different teams made the job enjoyable.
I worked as a Service Delivery Consultant for around a year, this role was part of a career progression in the same company. This role was definitely very fast paced, had a lot of customer interactions. It definitely taught me communication skills which are valuable for any other role I going into in the future.
They could’ve given me some kind of refresher but they didn’t after working for Vodafone previously for five years for the position there which still hasn’t been filled I’m glad I didn’t get the job there there seems to be some sort of racial conflict and the reason why I didn’t get the job was due to resolution conflictWhich they could’ve given me a refresher on to up skill me as I’m already aware of the Vodafone culture