4.0 out of 5 stars.
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Vodafoneziggo Careers and Employment

About the company

  • Founded
  • Company size
    5,001 to 10,000
  • Revenue
    $1bn to $5bn (NZD)
  • Industry
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Rating overview

Rating is calculated based on 2.6K reviews and is evolving.


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Work & Life Balance


Service Delivery Coordinator in Smales Farm, Auckland
on 18 July 2019
Productive and fun place, flexibility
It is a normal work like other company I have learned, Excel, different database, customer obsession, how to multi tasking. My team leader is a good TM she helps you achieve your goal and company's goal. Enjoyable part is the employees, friendly people.
Cuatomer service in Viaduct Harbour, Auckland
on 7 March 2020
An awful place
Worst job I have ever had. I left because I lost my voice and ran out of sick leave. Their customer service database is an amateur affair, many of the customer names were misspelt. Logging a fault meant using 3 different systems. There was no fault tracking
Customer service and Technical Solutions in Smales Farm, Auckland
on 13 May 2019
what i have learned
Confidence Strong communication skills Verbal and written skills Technical knowledge of products Great phone manners Keep records of all conversations in our call center database in a Comprehensible way
CUSTOMER CARE REPRESENTATIVE in Christchurch City, Canterbury
on 27 January 2019
Great work environment with plenty of growth opportunities
Working at Vodafone was a great first job. I learnt everything I needed to know within the first few weeks of training, and throughout the next months to follow, I had support on hand readily available. Management are fantastic and my team leader was incredibly supportive and helpful. The workplace environment was great, big open kitchen areas with plenty of appliances, cutlery and plates/cups. Vodafone also holds a lot of events for its employees, which makes a great bonus. I won't deny saying that my particular job did come with its difficulties. Being a customer service representative for tech meant that I did deal with emotional/frustrated customers so learning to handle stress and being put under that kind of pressure was something I had to adapt to. Following that, I felt as though there are definitely some areas Vodafone needs to improve on. For example, I worked in the tech department so I handled tech related issues. That is what I had been trained for and what I was meant to be handling. And a lot of my calls were simply troubleshooting etc. However what I and many co-workers of mine as well noticed is that a lot of the time my department was held accountable and had to deal with issues that were not only way out of our expertise and knowledge, but were not even meant to be handled by tech agents to begin with. I feel as though the knowledge between different departments was not the best at times and made my job incredibly stressful when I had to chase around many different people just to fix one issue that in the first place, was not my area at all. In saying that, overall, if you're looking for a good career choice, Vodafone is an excellent company that I have been proud to work for and they provide their employees with a great work environment, and the opportunity to grow and pursue different areas at Vodafone.
Sales Consultant in Auckland, Auckland
on 23 July 2017
Awesome company to work with
Very busy place to work at as dealing with retail and business customers. Every day was not same and was challenging and dealing with all sorts of customer needs. Management was very very helpful and good. Love to work here everyday without any frustration. Very enjoyable place and love to work again if get a chance.
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