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Westpac Employee Reviews for Customer Service Representative

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I thoroughly enjoyed working for Westpac NZ as part of the retail team ( in branch bank teller) . There was a very positive work culture with regular briefings, inspirations, recognition of achievements from management at all levels, as well as great staff benefits.There was always opportunity to learn more, take upon more responsibility and receive training should you be unsure about anything. A typical day consists of assisting customers in branch with withdrawal and deposits, providing new products/ services such as savings accounts and savings plans, Kiwisaver, insurance, and investments. A day can be varied and you get to meet a lot of people from your community and assist them in meaningful ways. This aspect made the job particularly rewarding. Also going into any branch in a different city or town was always like being welcomed into a second home, putting faces to people who might have helped you over the phone or email. A great place to work!
Pros
free accounts, better rates on credit cards and mortgages, health
Cons
Wearing red if its not your colour.
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Westpac had an amazing work culture. Staff were always seen to go above and beyond to ensure customers needs were met and they were satisfied at the end of the day. With the introduction of new software and systems, staff were constantly trained to keep up with a now fast paced environment and competition.
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