Troubleshooting Issues With Indeed's Interview Platform

We're sorry you're having trouble connecting to Indeed's interview platform. These problems are often caused by network settings, camera or microphone access or browser compatibility. This article will show you how to fix each one.

Tip: Test your camera and microphone before the interview to make sure your permissions are set correctly.

Issue: Your camera and microphone are not working.

Solution: Make sure your browser has permission to use your camera and microphone.

Select Allow when prompted. If that didn't work, visit the Interview Test page and follow the instructions below:

Chrome

Click or tap the red camera icon in the address bar.
Ensure camera and microphone permissions are allowed.

Safari

Click or tap the red camera icon in the address bar.
Set the camera and microphone to Always Allowed.

Edge

Click the lock icon in the address bar.
Set the camera and microphone to Allow.

Firefox

On the test screen, click the lock or camera icon to ensure permissions are allowed.

Issue: Your browser isn't working properly.

Solution: Use a supported browser.

Supported devices and browsers:

Desktop or laptop: Chrome, Firefox, Edge, Safari
iPad or iPhone: Safari
Android: Chrome, Firefox

Incompatible devices and browsers:

Internet Explorer
Chrome on iOS

Note: Using other apps during the interview may turn off the microphone if you're using a phone or tablet. If the interviewer can't hear you, restart your device and re-enter the interview.

Issue: You're unable to connect to the interview platform.

Solution: Run a network test and check your connection settings.

If your camera and microphone work but you still can't connect, try this:

Run a network connection test. This checks if your network supports Indeed's video technology.
If the test fails, share this article with your IT team. They can use the information below to update your network settings.

For IT and network teams

Use this information to configure your network for Indeed Interview and our video vendor, Daily.

Step 1: Update your network's allowlist.

Add these domains, protocols and port ranges to your approved list (allowlist):

*.daily.co

Protocol: TCP
Port: 443

*.wss.daily.co

Protocols: TCP, UDP
Ports: 443, 40000–49999 (TCP), 23000–26999, 40000–49999 (UDP)

*.wss.daily.co

Protocols: TCP, UDP
Ports: 443, 40000–49999 (TCP), 23000–26999, 40000–49999 (UDP)

*.dailywebrtc.com

Protocol: TCP
Port: 443

*.wss.dailywebrtc.com

Protocols: TCP, UDP
Ports: 443, 40000–49999 (TCP), 23000–26999, 40000–49999 (UDP)

*.wss.dailywebrtc.com

Protocols: TCP, UDP
Ports: 443, 40000–49999 (TCP), 23000–26999, 40000–49999 (UDP)

*.dailywebrtc.net

Protocol: TCP
Port: 443

*.wss.dailywebrtc.net

Protocols: TCP, UDP
Ports: 443, 40000–49999 (TCP), 23000–26999, 40000–49999 (UDP)

*.wss.dailywebrtc.net

Protocols: TCP, UDP
Ports: 443, 40000–49999 (TCP), 23000–26999, 40000–49999 (UDP)

prod-ks.pluot.blue

Protocol: TCP
Port: 443

*.stun.twilio.com

Protocols: TCP, UDP
Ports: 443, 3478, 5349

*.turn.twilio.com

Protocols: TCP, UDP
Ports: 443, 3478, 5349

Step 2: Rerun the network test.

Rerun the network test to confirm everything works.
If issues remain, download the test results and contact your Indeed representative for help.

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