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Telecommunications Technician

Nextech Ltd
New Plymouth, Taranaki
$31.61 - $34.00 an hour - Subcontract, Fixed term contract

Location

New Plymouth, Taranaki

Full job description

We are looking for an energetic and engaged ICT Communications Technician to play a vital role in our business to support, operate, maintain and enhance our ICT and Managed Services and Solutions.

You will play a vital role in our business and take the complexity out of the technology decision making for our customers and bring a positive impact to their business.

Key Responsibilities

  • Installation and support of traditional off and on-premise & IT-based communications.
  • Good knowledge of active and passive networks specially in copper network
  • SLA based tickets handling for copper and fiber networks.
  • Deliver projects as per scope and within budget, and milestones, obtaining technical requirements from customers, configuring, provisioning, testing VoIP & voice services, routers and switches
  • Remote and on-site support to existing clients' communications networks including end-user training
  • Maintain service tickets and support documentation inline with company guidelines, workflows, policies and procedures
  • Monitor and escalate faults with vendors, upstream providers and ISPs
  • Work closely with other staff in the Technical and Service Delivery Team

Essential Skills and Experience

  • Minimum 3 Years’ experience in a similar role implementing, maintaining, troubleshooting ICT Communications systems.
  • Locate, identify and rectify copper & fiber faults in industrial and commercial areas
  • Excellent troubleshooting & fault analysis, verbal and written communication skills
  • Ability to handle multiple tasks and handle pressure situations
  • Highly motivated and organised with a 'Can-do' attitude and attention to detail to meet individual and team deadlines and milestones
  • Installing, managing, and troubleshooting complex ISP networks including NBN services (FTTP, FTTN, FTTC)
  • Knowledge of Data Networking including LAN, WAN, routers/firewalls, at commercial sites
  • Strong focus on customer service
  • Excellent communication skills and a consultative approach

Job Types: Fixed term contract, Subcontract
Contract length: 3-6 months

Pay: $31.61 – $34.00 per hour

Expected hours: 30 – 40 per week

Schedule:

  • Monday to Friday
  • Weekend availability

Supplementary Pay:

  • Performance bonus

Experience:

  • Copper and Fiber O&M: 3 years (Preferred)