Customer Support Specialist - Auckland

Halter is a New Zealand agritech company that develops AI-powered virtual fencing and livestock management systems using smart solar-powered collars to help farmers remotely manage cattle and improve farm productivity.

Customer Support Specialist at Halter - Auckland

Typical job description

This role is focused on helping farmers use Halter’s livestock technology platform successfully. The work combines customer service, technical troubleshooting, and operations support.

Main responsibilities usually include:

Responding to customer issues via phone, email, and chat

Troubleshooting hardware/software problems with Halter collars and systems

Supporting farmers during onboarding and day-to-day use

Escalating technical issues to engineering/product teams

Documenting customer interactions and recurring problems

Working shifts or after-hours support during busy operational periods

Building strong customer relationships with rural/agriculture clients

Skills Requirement:

Strong communication and customer service

Problem-solving/troubleshooting ability

Calm under pressure

Interest in technology/agritech

Ability to learn quickly

Experience in support, SaaS, call centre, or technical support roles is helpful

Pay: From $6,300.00 per month

Benefits:

• Health insurance
• Life insurance
• Professional development assistance
• Visa sponsorship
• Vision insurance

Work Location: In person