Digital Marketing, CRM & Systems Coordinator

Job Title -: Digital Marketing, CRM & Systems Coordinator

Location: Auckland, New Zealand

Employment Type: Full-Time, Permanent

Hours: Minimum 40 Hours per Week

Salary: $70,000 to $85,000 per Year

ANZSCO Classification: 313113 Web Administrator (Skill Level 2)

About Premium Clean
Premium Clean is one of New Zealand's leading cleaning and property services companies. We operate nationwide through a network of owner-operated franchise partners and provide commercial cleaning, facilities management, property care, and residential cleaning services.
We are looking for a Digital Marketing, CRM & Systems Coordinator to help manage our websites, CRM systems, online platforms, and digital processes. This role plays an important part in making sure our systems run smoothly and our online enquiries are managed effectively.
What You'll Be DoingWebsite Management

• Maintain and update company websites.
• Monitor website performance and make sure everything is working properly.
• Manage website security, updates, and backups.
• Upload and update website content and service pages.
• Troubleshoot website issues and coordinate fixes when required.
• Manage website forms and online enquiry systems.
• Monitor domains, hosting, and website functionality.

CRM & Customer Systems

• Manage and maintain CRM and customer management systems.
• Set up user accounts, permissions, and workflows.
• Keep customer and lead information accurate and up to date.
• Support sales teams with lead management processes.
• Provide system support and training to staff.
• Prepare reports and dashboards for management.

Digital Systems & Automation

• Manage connections between websites, CRM systems, and other business systems.
• Monitor automated workflows and lead distribution processes.
• Support online booking systems and customer portals.
• Help improve digital processes and system efficiency.
• Ensure information is accurate across all platforms.

Reporting & Analytics

• Monitor website traffic and online enquiries.
• Track lead generation and conversion performance.
• Maintain reporting dashboards and performance reports.
• Prepare weekly and monthly reports.
• Identify opportunities to improve systems and processes.

Digital Marketing Support

• Support website improvements and search visibility.
• Create and update campaign landing pages.
• Assist with campaign tracking and performance reporting.
• Monitor online lead generation activities.
• Help keep digital content and assets up to date.

Skills & Experience
You will have either:

• A Level 5 Diploma or higher qualification in Information Technology, Digital Systems, Web Technologies, Business Information Systems, or a related field.

OR

• At least 3 years of relevant experience in website administration, CRM administration, digital systems management, or a similar role.

What We're Looking For

• Experience managing websites and content management systems.
• Experience working with CRM and business systems.
• Good understanding of websites, domains, hosting, and digital platforms.
• Experience working with website reporting and analytics.
• Strong problem-solving skills.
• Excellent communication and organisational skills.
• Ability to manage multiple tasks and priorities.
• High attention to detail and accuracy.

Bonus Skills

• Experience with workflow automation.
• Understanding of website optimisation and search performance.
• Knowledge of system integrations and digital processes.
• Experience supporting digital marketing activities.
• Ability to identify ways to improve systems and customer experience.

Why Join Premium Clean?

• Be part of a growing national business.
• Work with a supportive and collaborative team.
• Opportunity to contribute to exciting digital projects.
• Ongoing training and development opportunities.
• Exposure to a wide range of business systems and technologies.

Applicants must have the legal right to work in New Zealand or be eligible to obtain the appropriate work visa.

Pay: $70,000.00 – $85,000.00 per year

Work Location: In person